Privacy Policy for Skybod Care Pass

Your personal data matters to us, and we only process it when a lawful basis applies. These lawful bases may include:

• To fulfil our contractual obligations with you.
• To comply with legal requirements.
• To pursue legitimate business interests, provided these do not override your rights.
• Where it is necessary for public interest purposes.
• Where you have provided your consent.

Through Skybod Care Pass, we may collect and process personal information including, but not limited to:

• Contact information such as your name, email address, and phone number.
• Onboarding details including hobbies, interests, and employment history.
• Health information and placement preferences.
• Profile photographs or videos used for identification and matching purposes.
• Identification documents and right-to-work documents.
• Criminal record information, where this is collected with your consent.
• Demographic details such as date of birth.
• Financial details needed for payment processing.
• Technical information including cookies, device data, and IP address.
• Location data and app login activity.
• Emergency contact details.

We gather personal information directly from you when you use Skybod Care Pass or submit an application.

We may also receive information from:

• Referrals or recommendations from existing carers or employees.
• Background screening agencies.
• Past employers or other authorised sources.

In addition, we may automatically collect technical information during your use of the app, such as your device type, browser, IP address, session activity, and cookie data.

We use the information you provide for the following purposes:

• Background screening, conducted in line with legal requirements and only with your consent where required.
• Onboarding and service delivery, so we can support your integration as a carer and provide services to customers.
• Matching carers to customers to help ensure a suitable fit for both carers and clients.
• Referral programme administration, including any applicable rewards.
• Communication and welfare support during services.
• Payment processing, accounting, and financial record keeping.
• Emergency contact management where urgent situations arise.

Skybod Care Pass uses essential cookies and similar technologies to support secure sign-in, maintain your session, and keep the app functioning properly.

We may use the following types of cookies and tracking technologies:

• Session cookies, which are stored temporarily and deleted when you close your browser or app session.
• Persistent cookies, which remain for longer so we can remember preferences and recognise returning users.
• Analytics cookies, including Google Analytics, which we only enable if you choose "Accept All" in our cookie banner.

If you choose "Necessary Only", analytics cookies stay disabled. You can manage cookies through your browser or device settings, although some features may be limited if cookies are disabled. More information is available at www.allaboutcookies.org.

We only share personal information when necessary and legally permissible:

• With third parties to fulfil contractual obligations.
• To comply with legal or regulatory requirements.
• When required for legitimate business purposes, such as verifying suitability for a role.
• Where you have explicitly consented.

We may also share aggregated or anonymised data publicly to show trends or improve our services.

Personal data may be shared with:

• Business partners, suppliers, and subcontractors who help us provide our services.
• Fraud prevention, identity verification, and background screening agencies.
• Analytics and technical service providers.
• Other members of the Skybod Healthcare Ltd group.
• Prospective buyers or sellers if Skybod Healthcare Ltd is involved in a business transfer.

Your information may be stored and processed outside the European Economic Area (EEA), including in the United States. We implement robust technical and organisational measures to protect your data, although no method of electronic transmission or storage can be guaranteed to be 100% secure.

We retain your personal information while you remain active on Skybod Care Pass and for a reasonable period afterwards. Once your services have ended, your data may be stored for up to 10 years, after which it may be anonymised for statistical purposes.

Under UK data protection law, you have the right to:

• Access the personal data we hold about you.
• Ask us to rectify inaccurate or incomplete information.
• Request deletion of personal data, particularly where processing is based on consent.
• Withdraw consent at any time.
• Lodge a complaint with the UK Information Commissioner's Office (ICO).

To exercise any of these rights, contact admin@skybodcarepass.com.

We may update this policy periodically to reflect changes to our practices or legal requirements. Any updates will be published on this page and, where appropriate, communicated to you by email.

For questions, comments, or concerns regarding this privacy policy: